Thank you for shopping with OUXI Electric Bikes. We strive to provide top-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns Eligibility
You may return your product within 30 days of delivery if:
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The item is unused, unassembled, and in its original packaging.
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The product is in new, sellable condition.
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You provide proof of purchase (order confirmation or receipt).
Returns that do not meet these conditions may be subject to a restocking fee or denied.
2. How to Initiate a Return
To start a return, please contact our customer service team at:
📧 contact@ouxiv8ebike.com
Please include your order number, reason for return, and any relevant photos (if applicable).
Once approved, we will provide return instructions and a return shipping address. Please do not send your purchase back without prior authorization.
3. Return Shipping Costs
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If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.
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For all other returns, the customer is responsible for return shipping fees.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–7 business days.
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Shipping fees are non-refundable (unless the item was defective or incorrectly shipped).
5. Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery at contact@ouxiv8ebike.com with photos and a description of the issue. We’ll resolve it promptly with a replacement or refund.
6. Non-Returnable Items
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Used or damaged products (not due to manufacturing defects)
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Products returned without original packaging
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Custom or clearance items (unless defective)